1. Connect your website
A WordPress administrator reviews the service notice and explicitly connects ChatNEX. The service receives the website URL, name, plugin version, project identifiers and assistant settings. It may visit public pages to create a knowledge index.
2. Website content becomes a knowledge source
Clear service descriptions, opening hours, delivery information and return policies provide a useful basis for answers. If information is missing or outdated, the assistant has no reliable basis for providing it. Before launch, review the questions customers ask most often and update the relevant public pages.
3. A visitor asks a question
When a message is submitted, its text and conversation and website context are sent to ChatNEX. The service uses relevant website information to generate an AI response. OpenAI processes AI requests and website-content embeddings. The plugin does not contact OpenAI directly.
4. Enquiries can be processed
Visitors can voluntarily provide contact details and a question. The assistant can process enquiries according to the site owner’s settings and recipients. Choose a responsible recipient and explain enquiry handling in your own privacy notice.
What can you customize?
Plugin settings control widget appearance, the welcome message, quick questions, assistant tone and enquiry recipients. The administration interface and visitor widget include English and Lithuanian choices.
Review AI answers critically. ChatNEX can make mistakes. Verify prices, terms and other important information on the original website page. Do not provide passwords, API keys, payment card details or sensitive personal information.
How to evaluate it on your website
- Choose real questions your customers frequently ask.
- Check that your public website contains the answers.
- Install ChatNEX and use the new project’s free reply allowance.
- Review accuracy, conversation tone and enquiry-recipient settings.
AI chatbot versus a fixed answer tree
A website AI assistant creates a response using the visitor’s question and relevant public website information. You do not have to write a separate conversation branch for every question. Clear product descriptions and service policies still matter. An AI chatbot does not establish an unconfirmed price, delivery date or stock status, and important answers should be checked by a person.